FREQUENTLY ASKED QUESTIONS
Where are you based?
We are based in the USA and ship globally from our U.S. warehouse.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $50 in USA.
Do you ship internationally?
Yes! We currently ship to Asia, Europe, North America, and Oceania. See full list below:
Asia: Hong Kong, Israel, Japan, Malaysia, Singapore, South Korea, UAE
Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, UK
North America: Canada, USA, Mexico
Oceania: Australia, New Zealand
How long does shipping take?
Shipping times vary by country. Most international orders arrive within 7–15 business days. You’ll receive a tracking number as soon as your order ships.
Can I return or exchange an item?
Yes, we accept returns and exchanges within 14 days of delivery. Items must be unused and in original condition. Please contact us before sending anything back.
How can I contact customer support?
You can reach us anytime at montecruzmusic@gmail.com or via our contact form on the website.
Will I be charged customs or import duties?
Depending on your country’s import regulations, additional customs or duties may apply. These are the responsibility of the customer.